Job Description

About the Role

We’re seeking a highly skilled IT Systems Engineer with deep expertise in Mac support , SSO configuration , and network troubleshooting . This is not a typical helpdesk role — we’re looking for someone who can design, implement, and support complex IT systems across a variety of client environments.

Key Responsibilities

• Set up and maintain Mac environments using Jamf , Kandji , or similar MDM tools.
• Configure and support SSO integrations with OneLogin , Okta , Azure AD , and Google Workspace .
• Troubleshoot and resolve network issues for endpoints and servers.
• Collaborate with cross-functional teams including Security and Facilities.
• Maintain documentation, ticketing systems (e.g., Jira), and knowledge bases.
• Participate in change management and incident response , including writing post-mortem reports.

What We’re Looking For

• Proven experience setting up and supporting IT systems (not just administering them).
• Strong client-facing communication and interpersonal skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Technical Skills Required

• ✅ Expert in Mac support and MDM tools (Jamf, Kandji)
• ✅ Expert in SSO setup (OneLogin, Okta, Azure AD, Google Workspace)
• ✅ Expert in network troubleshooting
• ✅ Working knowledge of:
• Windows endpoint management
• Firewalls, Meraki switches, and WiFi APs
• Google Workspace & O365 admin
• Jira, Notion, Asana, Slack
• SaaS integrations via APIs
• AD administration and cloud migration
• Change and outage communication procedures

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