Information Technology System Engineer Job at The Mice Groups, Inc., Newark, CA

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  • The Mice Groups, Inc.
  • Newark, CA

Job Description

About the Role

We’re seeking a highly skilled IT Systems Engineer with deep expertise in Mac support , SSO configuration , and network troubleshooting . This is not a typical helpdesk role — we’re looking for someone who can design, implement, and support complex IT systems across a variety of client environments.

Key Responsibilities

  • Set up and maintain Mac environments using Jamf , Kandji , or similar MDM tools.
  • Configure and support SSO integrations with OneLogin , Okta , Azure AD , and Google Workspace .
  • Troubleshoot and resolve network issues for endpoints and servers.
  • Collaborate with cross-functional teams including Security and Facilities.
  • Maintain documentation, ticketing systems (e.g., Jira), and knowledge bases.
  • Participate in change management and incident response , including writing post-mortem reports.

What We’re Looking For

  • Proven experience setting up and supporting IT systems (not just administering them).
  • Strong client-facing communication and interpersonal skills.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.

Technical Skills Required

  • ✅ Expert in Mac support and MDM tools (Jamf, Kandji)
  • ✅ Expert in SSO setup (OneLogin, Okta, Azure AD, Google Workspace)
  • ✅ Expert in network troubleshooting
  • ✅ Working knowledge of:
  • Windows endpoint management
  • Firewalls, Meraki switches, and WiFi APs
  • Google Workspace & O365 admin
  • Jira, Notion, Asana, Slack
  • SaaS integrations via APIs
  • AD administration and cloud migration
  • Change and outage communication procedures

Job Tags

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