The Practice Manager at HPU Health (Workman School of Dental Medicine) is a full-time administrative staff position responsible for overseeing and managing a HPU Health- Oral Health Network dental community practice site. This role involves ensuring exceptional patient care, fostering a supportive team environment, and enhancing the overall patient experience. The Practice Manager will work closely with dental professionals and administrative staff to achieve the school's mission of providing high-quality dental education and patient care. Key responsibilities include developing and implementing strategies to enhance patient satisfaction and engagement, overseeing daily operations aligned with the quadruple aim (elevated patient experience, improved healthcare outcomes, team wellness, and fiscal sustainability), collaborating with dental professionals to ensure high standards of patient care, conducting team meetings and training sessions, monitoring patient feedback for improvements, supporting recruitment and development of team members, ensuring compliance with regulations, establishing workplace procedures, hiring and training administrative staff, organizing patient records using EPIC, supervising billing and collections, monitoring inventory, addressing patient complaints, coordinating staff meetings and performance reviews, collaborating with HPU Health administration on business strategies, and serving as a curriculum connector for learner rotations. Benefits include professional development opportunities, a supportive work environment, competitive compensation with paid time off, retirement contributions, disability and health insurance, and an education assistance program. Physical requirements include prolonged sitting, ability to lift up to 15 pounds, and availability for virtual training sessions. The position reports to the Director of Clinical Operations with ongoing performance reviews and annual assessments.
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