We are hiring!!
Role: Servicenow Architect
Location: Bethesda, MD (Hybrid)
Type: Contract
Role Summary:
We are seeking a highly experienced ServiceNow CMDB & Service Mapping Architect to lead enterprise-wide Configuration Management and Service Mapping initiatives.
Job Description:
Key Responsibilities:
· Define and own the CMDB and Service Mapping strategy, architecture, and roadmap across multiple business units and platforms.
· Lead end-to-end Service Mapping engagements — from discovery and dependency mapping to certification and operational handover.
· Serve as the technical lead and design authority, reviewing solutions from developers and integration teams to ensure alignment with architectural standards.
· Establish data governance models, relationship mapping standards, and lifecycle management processes for CIs.
· Conduct CMDB maturity assessments, recommend improvements, and enable CMDB health dashboards and KPIs.
· Work with stakeholders in ITSM, ITOM, SecOps, and App teams to drive adoption and ensure data completeness.
Skills & Qualifications:
· ServiceNow Certified Implementation Specialist – CMDB and Discovery (Mandatory)
· ServiceNow Certified Application Developer (Preferred)
· 12+ years in IT, 6+ years focused on ServiceNow CMDB & Service Mapping
· Hands-on experience with Pattern Designer, MID Server architecture, Horizontal & Top-Down Discovery
· Deep understanding of ITIL, Configuration Management, and Service Management
· Strong communication, stakeholder engagement, and documentation skills
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